Mobicip for Mac not monitoring or filter Google Chrome Browser (works for Safari)

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Technical Support

I have a MacBook Pro with the latest version of MacOS installed. I have the latest version of the Google Chrome Browser installed. I have the latest version of the Mobicip Mac application installed.

Mobicip is not reporting any browsing that happens with Google Chrome. It's blocks and report with Safari, but not with Google Chrome. It doens't do anything with Incognito mode and it also doesn't do anything with normal browsing mode.

The page on your website for Mac states:

"PARENTAL CONTROLS FOR MAC Mobicip for Mac is a powerful parental control app that protects any browser. Download and setup the Mobicip app on your child’s computer. Mobicip’s protection stays in the background and enforces your Internet usage preferences anytime, anywhere on any network."

This does not appear to be the case because the Mac app is not filtering Chrome at all.

Laura Stille Feb 27, 2018

Chrome browser not being filtered/monitored

I am having the same problem as mentioned above. Mobicip is installed on my son's computer and I am able to see sites he visits through Safari, but when he uses his Chrome browser, I do not see any report of Websites visited, nor do the filters work to block youtube, etc. I have cleared the cache and restarted the computer. It does not fix the problem!?

Gita Mar 7, 2018

Re: Chrome browser not being filtered/monitored

Hello Laura

Please confirm your device type, OS version running in it, Mobicip version you are using and the anti-virus software you are using and we will investigate further asap.

Tom P. Mar 20, 2018

I am running into the same

I am running into the same issue -- browsing with Safari works beautiflully, all filters are working fine. But with Chrome, there are no restrictions whatsoever. I am using the latest OS/X, High Sierra, 10.13.3, on a mac mini. All system & browser updates applied -- so latest OS patches, latest Chrome, latest Safari, latest Mobicip. Thank you,

TP.

Gita Mar 21, 2018

Re: I am running into the same

Hello Tom

The issue could be because the browser has already connected directly to the URL you are browsing (say google.com) before Mobicip was enabled. A quick way to confirm this is to open Chrome Incognito window and try browsing. If filtering works there, then clear browser cache (In the menu, select Chrome->Clear Browsing Data, and clear cached images and files) and try again. Also restart the Mac device after clearing browser cache.

If the issue still persists, let us know if Mac parental control is enabled or any anti-virus software installed on the device, we will investigate further asap.

Mandy Mar 12, 2018

I too am having the same

I too am having the same issue. I have tried everything suggested but mobicip doesn't block chrome at all on my android device

Gita Mar 21, 2018

Re: I too am having the same

Hello Mandy

Apologies for the delay. You mentioned in your post as 'mobicip doesn't block chrome at all on my android device' - Can you please mention the specific type of Android device you were referring to? Was it a mobile device or Chromebook? Please confirm and we will guide you further accordingly.

melissa kramer Dec 15, 2018

Not working on Google Chrome

I am having the same issue and have followed all of the directions in the thread, including clearing history, deleting cookies, restarting laptop, etc., and it is still not working as promised. does this product work on Google Chrome or not?

Gita Feb 11, 2019

Re: Not working on Google Chrome

Hello Melissa

Yes, Mobidip does work on Google Chrome. Please confirm your device type, OS version running on it and Mobicip veresion uinstalled and we will guide you further accordingly. Also let us know the exact thing that happens when you try to access internet through Google Chrome.

Guest Jul 22, 2020